Dr. NaTalla S. McCoy, Au.D., CCC-A, CPS/A
Board Certified Audiologist
A native of Jacksonville, Florida, Dr. McCoy obtained her Doctorate in Audiology from Nova Southeastern Univeristy. Prior to obtaining her doctorate, Dr. McCoy graduated from the University of Florida, with a degree in Communicative Sciences and Disorders. Upon returning to Jacksonville, she established a private practice as the Clinical Director of the McCoy Institute of Hearing and Balance.
As an board-certified audiologist, Dr. McCoy evaluates, diagnoses, and treats hearing loss and balance disorders in all age groups. Dr. McCoy’s clinical focus is in the treatment and care of active duty military and veterans, and in addition to seniors.
Dr. McCoy’s outreach efforts afforded her the opportunity to tour Central America in 2011. In Guatemala, Dr. McCoy provided audiological services to those who otherwise could not afford it. Dr. McCoy is a Clinical Director for Lend An Ear Outreach, a local program that provides hearing care free of cost to low-income individuals. Dr. McCoy is proud to serve the community as an ambassador for healthy hearing.
Jackie Omerkov, COHC
Jackie Omerkov spent her early career as a transportation dispatcher before coming to work at the McCoy Institute nearly four years ago. She started here as a receptionist and quickly fell in love with helping patients and watching the huge impact hearing aids can make on their lives. Jackie will obtain her hearing instrument specialist license in 2020 to allow her to deliver an even higher level of care to our patients. When she’s not at the office, you can find Jackie enjoying time with her seven beautiful grandchildren, of whom she is extremely proud.
Hearing Conservationist, BSN, COHC
Natasha McCoy joined the McCoy Institute on a part-time basis four years ago. An experienced nurse with more than two decades in the field, Natasha loves being able to travel and help our patients improve their hearing. She is a native of Jacksonville and loves spending time with her two children and two grandchildren.
Patient Care Coordinator
Shantel Williams brings more than fifteen years of customer service experience to her work with our patients at the McCoy Institute. Prior to join us three years ago, she worked with Blue Cross Blue Shield and the American Red Cross in various customer service capacities. A native of Jacksonville, Shantel loves being the first and last point of contact for all of our patients and values delivering an exceptional experience for every patient that walks through our doors. Shantel is the proud mother of three beautiful daughters.